FAQ about preparation materials
Q. How do I access my preparation materials?
A. The preparation materials are available in PDF format. If you purchased your Practice Tests via the Candidate Registration site, please log in to your account to access the materials. Alternatively, if you purchased the Practice Materials via the ACER Online Shop using the link on our website, please use the ACER Shop login you created to access the materials.
Q. Will I be able to access the preparation materials as soon as I have paid?
A. As soon as your payment has been processed successfully you will be able to log in to your account and access your materials.
Q. I didn't receive an email after I purchased preparation materials. Where do I go to access the materials?
A. Firstly, please check your junk/spam mail folder to ensure that the email we sent you did not end up there. If the email is not there, you need to save firstname.lastname@example.org in your address book, because some email providers aggressively block emails. Adding the ACER NSW Police Office email address to your address book generally solves the problem. You can access the preparation materials by logging in to your account.
Q. How long will I have access to the materials?
A. The purchase of preparation material entitles you 5 downloads and 60 days to download the files, commencing on the date the practice test is made accessible to you.
Q. Where are the answers for the preparation materials?
A. Answers to all questions are given at the end of the booklet.